Assistant Manager, Branch Office - Fort Sill

Company Name:
Navy Federal Credit Union
Basic Purpose
To assist the Manager with the management and direction of a small/medium/large full service branch office operation. To provide optimum service and effective leadership to support various product and operational service levels.
1) Assists the Manager in leading the branch team to deliver high quality member service.
Ensures the team delivers all branch related services accurately, completely, swiftly, and courteously
Ensures the team receives complimentary member feedback through varied metrics
Ensures that team member dress and presentation projects a professional, business-style image in accordance with branch policy
Monitors and leverages resources to maintain high operational efficiency and seek continuous improvement
Analyzes statistics and reports to discover, report, and leverage business performance and trends
Assists other areas of the credit union to support member service requirements and initiatives
2) Assists the Manager in leading the team to follow and comply with all required policies, practices, and procedures.
Reviews all policies, practices, and procedures regularly with team members and inspects the operation to ensure understanding and compliance
Ensures branch compliance with all security, safety, and emergency preparedness procedures
Monitors cash operation to keep credit union assets secure and within operational limits
Ensures compliance with all HR-related policies, practices, and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
Participates in regular branch self-auditing efforts to remain prepared for organizational review at all times
Assists with branch budgeting, purchasing, and records retention for business expenses
Assists with compilation and submission of required reports and records
Ensures ongoing maintenance of branch building
3) Assists the Manager in leading the branch team to develop and maintain strong technical and soft skills, strong cohesion, high morale, and strong performance levels.
Participates in recruiting, on-boarding, and initial training of new team members
Leverages and extends training resources and work assignments to ensure branch team members continually develop their skills and progress to higher levels of responsibility
Leverages internal recognition and recreation programs to incent and reward team members for effort and results
Participates in performance management efforts to set clear expectations, provide appropriate training and resources, observe and document, coach and counsel, discipline, and evaluate team member performance
Assists with leadership skill development of Branch Office Supervisors, as applicable
4) Assists the Manager in leading the team to meet business goals.
Assists with development and maintenance of a goal-oriented branch business plan
Ensures team members cross-service Navy Federal products and services to members
Assists with efforts to achieve branch product, service, and business goals
Seeks and leverages opportunities to conduct marketing outreach to members and potential members through financial presentations, local events, and close relationships with local military installations
5) Performs other duties as assigned.
May require off site work and flexibility with work schedule to support community events and recruit activities
Previous supervisory experience or demonstrated work experience showing progressively responsible duties that demonstrate the ability to exercise judgment, employ initiative, implement programs, and guide/lead others towards work goals
Demonstrated effective planning, organizational, and problem solving skills
Demonstrated ability to communicate effectively, orally and in writing, and interpret complex oral and written instructions
Ability to deal tactfully and diplomatically with staff, management, and members
Demonstrated skills in managing multiple priorities
Skill in resolving member problems and developing/maintaining community and command relations
Experience with member/customer service operations to include understanding of effective member service philosophy
Proficiency in the use of PC's and associated software (e.g., word processing, spreadsheet, etc.)
College coursework concentrating in finance, accounting, or business administration
Retail banking/credit union experience and/or knowledge of regulations relating to financial counseling, financial institution management, and consumer lending
Location:3414 NW Cache Road, Lawton, OK 73505
Equal Employment Opportunity
Navy Federal Credit Union values, celebrates and enacts diversity in the workplace. EOE/AA/M/F/V/D

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